Shipping policy

Shipping & Delivery Policy

Last updated: Friday 13 March 2026

At Don’t Sleep On It, we aim to provide fast and efficient UK delivery on all orders.

We deliver to mainland UK.

Additional charges may apply to certain postcodes, including but not limited to:

Where applicable, additional charges will be confirmed prior to dispatch.

Estimated delivery timeframes are provided at checkout and on product pages.

These are estimates only and are not guaranteed delivery dates.

Delays may occur due to:

We shall not be liable for delivery delays beyond our reasonable control.

Where available, customers may select a preferred delivery date at checkout.

This selected date is an indication only and does not constitute a guaranteed delivery appointment.

While we make every reasonable effort to deliver on the selected date, we reserve the right to amend delivery schedules where necessary.

Customers will be contacted in advance to confirm arrangements where applicable.

You may be contacted prior to delivery to confirm access and availability.

Someone must be present at the delivery address to receive the goods.

Failure to be present may result in additional redelivery charges.

Customers are responsible for ensuring:

We are not responsible if goods cannot be delivered due to access restrictions.

Redelivery or return-to-warehouse charges may apply.

All goods must be inspected upon delivery.

Any visible damage must be reported within 48 hours with photographic evidence.

Failure to report within this timeframe may affect your claim.

Risk in the goods passes to the customer upon delivery.

Ownership remains with Don’t Sleep On It until payment has been received in full.

If delivery cannot be completed due to:

Additional delivery charges may apply.