Terms of service
Terms of Service
Last updated: Friday 13 March 2026
These Terms of Service govern your use of the Don’t Sleep On It website and the purchase of products from us.
By accessing this website or placing an order, you agree to these Terms.
1. About Us
Trading Name: Don’t Sleep On It
Email: admin@dontsleeponit.co.uk
Location: United Kingdom
2. Eligibility
By placing an order, you confirm that:
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You are at least 18 years old
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You are legally capable of entering into a binding contract
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The information provided is accurate and complete
3. Products & Descriptions
We aim to ensure all product descriptions, images, and specifications are accurate.
However:
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Colours may vary due to screen settings
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Fabric textures may vary slightly
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Measurements are approximate
We reserve the right to amend product descriptions at any time.
4. Pricing & Payment
All prices are displayed in GBP and include VAT where applicable.
We reserve the right to:
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Change prices at any time
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Correct pricing errors
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Cancel orders where a pricing error is obvious
Payment must be received in full before production or dispatch.
5. Made-To-Order Goods
Most of our beds are manufactured to order based on your selected configuration.
Under the Consumer Contracts Regulations 2013, cancellation rights do not apply to goods made to a customer’s specifications.
Please ensure all selections and measurements are correct before ordering.
6. Delivery
Delivery timeframes are estimates only and not guaranteed.
We are not liable for delays caused by:
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Manufacturing timelines
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Courier services
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Events beyond our reasonable control
Customers must ensure adequate access for delivery.
Additional charges may apply for failed deliveries due to access issues.
7. Risk & Ownership
Risk in the goods passes to you upon delivery.
Ownership of goods remains with Don’t Sleep On It until payment has been received in full.
8. Faulty Goods
If goods are faulty, your rights are protected under the Consumer Rights Act 2015.
We reserve the right to repair or replace faulty goods before offering a refund.
9. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Any rights under UK consumer law
To the maximum extent permitted by law, we are not liable for:
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Indirect or consequential losses
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Loss of profits
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Loss of business
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Delays beyond our control
10. Chargebacks & Fraud
If you believe there is an issue with your order, you must contact us first at:
Unjustified chargebacks may be formally disputed with evidence including:
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Delivery confirmation
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Communication records
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Signed acceptance
Fraudulent disputes may be reported.
11. Intellectual Property
All website content including:
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Images
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Text
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Branding
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Logos
Is the property of Don’t Sleep On It and may not be copied or reproduced without permission.
12. Force Majeure
We shall not be liable for failure or delay in performing our obligations where caused by events outside our reasonable control.
13. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update these Terms at any time.
Continued use of the website constitutes acceptance of the updated Terms.